Policies and Procedures

The Testing Center operates by appointment only.

Appointment hours are Monday-Friday, 8:00 A.M. to 5:00 P.M. EST.
No correspondence via phone or email will occur outside of business hours.
Appointments must be made at least four (4) consecutive days in advance. Failure to schedule on time means you must attend class on test day and forgo your testing accommodations.
Final Exam appointments must be scheduled at least two weeks (14 days) in advance of the first day of the final exam period.
Testing appointments must begin at the same time as the in-class administration of the exam.
Exceptions for accommodation-related time adjustments must be approved by the instructor.
Arrive 15 minutes prior to your appointment for check-in procedures. If you arrive late, your exam time will not be extended.
Arriving more than 20 minutes late without notifying the Testing Center will be considered a no-show, and the appointment will be canceled.
Appointments will be rescheduled based on the Testing Center’s availability.
All appointments must be completed by 5:00 p.m., our closing time.

Restroom breaks during an exam count as part of the total test time unless otherwise permitted.
Restroom breaks are allowed only in the restroom located inside the Testing Center.
To use the restroom during your exam, raise your hand and ask the proctor.
Once you sign in, you will not be permitted to leave the facility, except in an emergency.
Eating is only allowed in the center’s reception area. Coffee or water is allowed in the testing lab.

Unusual and suspicious behavior will be questioned and may be reported to your instructor and/or the Office of Student Conduct without further notification.
You will be monitored by a proctor via surveillance cameras, and your test session will be recorded and stored.
Your exam will be collected once your time has expired.
Talking is not permitted in the testing rooms.
Arriving early to study before an exam is not permitted.
The Testing Center is not responsible for lost, stolen, or broken personal items.
Ensure your items are locked securely in a locker.
To ask your instructor a question about the exam, raise your hand and inform the proctor.

Consider scheduling all your exams, including finals, at the beginning of the semester.
Use the restroom ahead of time to avoid unnecessary breaks.
Visit the Testing Center before your first appointment to familiarize yourself with the facility and location.
Be considerate of others; avoid distracting behaviors:
Do not chew gum. Avoid excessive sniffing and coughing, as well as reading aloud.
Do not drum fingers, pens, or pencils or tap feet. Be quiet when entering or exiting the testing rooms.
Avoid wearing noisy jewelry or keeping keys on your person.

You will be asked to show your primary ID, which would be your Duke picture ID, during check-in.
A secondary ID would be a valid Driver’s License.
You may be required to keep your ID with you during testing.
Prohibited items and electronics must turned off and stored in the provided locker.
Exceptions will be made for SDAO-approved medical devices, which staff members may inspect.

Bags and backpacks, food, and beverages.
Textbooks, notes, dictionaries, reference materials, calculators, and any other unauthorized testing aids unless specified by the instructor.
Non-medical electronic devices such as laptops and tablets.
Copying or photographic devices such as digital cameras.
Listening devices such as cellular phones, pagers/beepers, walkie-talkies, PDAs, or wireless communication devices, headphones, and MP3 players.
Any other devices with recording, internet access, photographing, or communication capabilities such as digital watches, Fitbits, smartwatches, smart glasses, etc.

Coats, hats, gloves, and scarves are not allowed in the testing lab. Light jackets and sweaters must remain on the back of your chair when not worn.
Hoods may not be worn.
Sunglasses may not be worn.
Exceptions are made for those wearing religious head coverings and those with accommodations through SDAO. Staff members may inspect these items.